Return and Refund Policy
At Opelune, each piece is carefully prepared and packed with attention to detail. We hope you love your order, but if something is not right, please review our return policy below.
By placing an order on yyyi5j-f0.myshopify.com, you agree to the terms of this Return and Refund Policy.
Return Window
We accept eligible returns within 15 business days of delivery. To start a return, please contact us before sending your item back.
Returns sent without contacting us first may not be accepted.
- Email: #
- Phone: #
- Website: yyyi5j-f0.myshopify.com
Return Eligibility
To be eligible for a return, items must meet the following requirements:
- Items must be unworn, unused, and in new condition.
- Items must be returned in their original packaging.
- Items must show no signs of wear, damage, stains, perfume, moisture, or alteration.
- All included accessories, packaging, tags, or cards must be returned when applicable.
Opelune reserves the right to refuse returns that do not meet these requirements.
Refunds
Once your return is received and inspected, we will notify you whether your return has been approved.
Approved returns will be issued as a refund to your original payment method or store credit, depending on the situation and our return approval process.
Please allow several business days for the refund to appear on your account after it has been processed. Processing times may vary depending on your bank, card issuer, or payment provider.
Original shipping charges are non-refundable.
Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
We highly recommend using a trackable shipping service and purchasing shipping insurance for your return. Opelune is not responsible for returned items that are lost, damaged, or delayed during transit.
Please package your return carefully. Handmade and jewelry pieces can be delicate, and items should not be returned in an envelope or unprotected bag.
Return Address:
#
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, please contact us within 15 business days of delivery.
To help us review the issue, please include your order number and clear photos of the item, packaging, and any damage.
We will review the issue and do our best to provide a suitable solution.
Non-Returnable Items
The following items are not eligible for return:
- Items that have been worn, used, damaged, altered, or washed.
- Custom or personalized items.
- Final sale items.
- Sale or discounted items, unless otherwise required by applicable law.
- Gift cards.
- Earrings or other hygiene-sensitive items that have been worn or opened.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Exchanges
We do not guarantee direct exchanges due to limited inventory and small-batch availability.
The fastest way to receive a different item is to place a new order after your return has been approved and processed.
Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
We process orders quickly, so changes and cancellations are not guaranteed once an order has been processed, packaged, or shipped.
If your order has already shipped, it cannot be canceled and must follow the standard return process.
Contact Information
If you have any questions about returns, refunds, or your order, please contact us:
- Store Name: Opelune
- Website: yyyi5j-f0.myshopify.com
- Email: #
- Phone: #
- Return Address: #
